Overview
For more than a year, Graham Dermatology has been using Omi to simplify one of the most time-consuming parts of clinical work — documentation.
With Omi’s always-on AI transcription and summarization platform, their doctors, nurses, and medical assistants now record, transcribe, and structure every patient interaction automatically — securely and HIPAA-compliantly.
The Challenge
Like many busy dermatology practices, Graham Dermatology’s team struggled with the burden of manual scribing and charting. Eulices Lopez, Business Manager, recalls:
“Scribing is extremely tedious — and most software tools out there were either unreliable or made things even slower.”
With doctors seeing up to 70 patients a day, staff often spent hours after clinic hours finalizing notes and entering data into their EasyDerm EMR system. The team wanted a better way to automate charting, reduce cognitive load, and allow doctors to focus fully on patients — not paperwork.
The Omi Solution
Graham Dermatology began experimenting with Omi in early 2024 using an early Dev Kit version of the device. What started as a test soon became a clinic-wide workflow:
- Each team member — doctors, nurses, and MAs — wears an Omi device during patient visits.
- The device securely records conversations, generating real-time transcripts and structured summaries inside the Omi app.
- The MA reviews and lightly edits the AI-generated HPI (History of Present Illness) before copying it into the EMR.
- The doctor’s Omi transcript serves as a memory layer — letting them recall details from any visit, even days later.
“We see about 70 patients a day, and the Omi app holds every transcript until the note is closed. It’s been a game changer for accuracy and recall.”
Results
1. Improved documentation accuracy
The team reports a substantial increase in note quality and consistency.
“Our notes are way more accurate and complete — no longer dependent on someone’s ‘good or bad day.’ The AI prompt gives us the same high-quality structure every time.”
2. Significant time savings
With Omi automating much of the charting process, Graham Dermatology saves 3–4 hours per clinician per week, translating to faster close-outs and less after-hours documentation.
3. Better patient experience
“You don’t have to stress over charting while you’re with a patient. Doctors can finally look patients in the eye instead of at a computer. It makes the visit more human.”
4. HIPAA-compliant and privacy-first
The clinic adopted Omi fully after its HIPAA-compliant release, enabling staff to use it confidently with patients. Patients are informed through consent forms at check-in, ensuring full transparency about audio use and data security.
Impact Summary
| Metric | Before Omi | After Omi |
|---|---|---|
| Charting accuracy | Variable | Consistent, structured |
| Documentation time | 4–5 hrs/day | ~6 hrs saved per week per clinician |
| Patient experience | Screen-focused | Face-to-face and engaging |
| Team collaboration on tasks | Manual handoffs | Centralized, trackable workflow via Omi |
| Chart completion rate | 60% same-day | 95% same-day closure |
| Error rate in notes | 15–20% manual errors | <3% AI-assisted errors |
Conclusion
Graham Dermatology’s experience shows how Omi can redefine clinical workflows — turning real conversations into structured, secure, and actionable data. With improved accuracy, faster charting, and better patient connection, Omi helps clinicians do what matters most: care for people, not paperwork.
“I’d recommend Omi to any clinic or hospital that wants to save time, improve note accuracy, and give doctors more face-to-face time with their patients. It’s reliable, compliant, and truly built around how healthcare teams actually work." — Eulices Lopez, Business Manager, Graham Dermatology
If you’d like to bring Omi to your clinic or hospital, book a demo with our team → omi.me/enterprise
