How to fix Chipolo not ringing?

Check Bluetooth Connection

• Ensure that your phone's Bluetooth is turned on. Without a Bluetooth connection, the Chipolo won't ring.
• Make sure the Chipolo is within Bluetooth range, which is generally up to 200 feet (60 meters) under ideal conditions.
• Try turning the Bluetooth off and then back on again to reset the connection.

Verify App Permissions

• Go to your phone’s settings and check if the Chipolo app has the necessary permissions, especially Bluetooth and location access. Both need to be enabled for the Chipolo to function properly.
• Ensure that background app refresh is enabled for the Chipolo app. If it's turned off, the app may not function as intended when not open.

Check Chipolo Battery

• Open the Chipolo to ensure that the battery is installed correctly. If it’s loose or improperly placed, the device may not ring.
• Consider replacing the battery if it's been in use for a long time. A low or dead battery can lead to connectivity issues.

Update or Reinstall Chipolo App

• Check for updates to the Chipolo app in your device’s app store. Updates often contain bug fixes and improvements.
• If updating doesn’t work, try uninstalling and then reinstalling the app. This can fix potential software glitches.

Restart Your Devices

• Restart your smartphone to reset network settings and app functionalities.
• Try resetting the Chipolo device by removing the battery and putting it back in.

Reset Chipolo Device

• If nothing else works, try resetting your Chipolo. Usually, this involves removing the battery and reinstalling it after a few seconds, a step which can differ slightly depending on the model so refer to the manual if unsure.
• Be sure to reconnect it to the app after resetting.

Contact Customer Support

• If the Chipolo still doesn’t ring, reaching out to Chipolo’s customer support might help. They can guide you through additional troubleshooting steps or offer a replacement if your Chipolo is defective.