Check the Charge
- Ensure your Cosmo Connected helmet light is fully charged. A low battery might cause syncing issues.
- Use the provided charging cable and connect it to a reliable power source. Wait until the device indicates a full charge.
Reset the Device
- Perform a soft reset by holding down the power button for 10 seconds until the device powers off and turns back on.
- If available, refer to the user manual to find the exact reset procedure for your specific model.
Update the App
- Open the app store on your smartphone and make sure the Cosmo Connected app is updated to the latest version.
- Updated versions often come with bug fixes and improvements that may resolve syncing issues.
Reinstall the App
- If issues persist, try uninstalling the Cosmo Connected app and then reinstall it from the app store.
- Reinstalling can help clear any cached data or settings causing syncing problems.
Check Bluetooth Settings
- Ensure Bluetooth is enabled on your smartphone and the device is within a reasonable range.
- Forget the device from your smartphone's Bluetooth settings and then reconnect it.
Ensure Compatibility
- Verify that your smartphone is compatible with the Cosmo Connected helmet light. Compatibility issues can prevent syncing.
- Check the official website or user manual for compatibility information.
Contact Support
- If none of the above solutions work, contact Cosmo Connected customer support for further assistance.
- Provide them with detailed information about the issue and any troubleshooting steps you've already taken.
