How to fix DJI Action 2 battery module not charging?

Understanding the Issue

• Make sure the battery module is correctly attached to your DJI Action 2. Improper attachment might prevent charging.

 

• Examine the charging port and cable for any visible damage. A damaged port or cable can hinder the charging process.

Initial Diagnosis

• Check if the charging cable is properly connected to a power source and the DJI Action 2 device.

 

• Try connecting the device to a different power outlet to rule out a faulty outlet issue.

 

• Use an alternative charging cable if possible, to see if the cable itself is the problem.

Troubleshooting Steps

• Clean the battery module's contacts with a soft, dry cloth. Dust or dirt can interfere with the charging process.

 

• Perform a reset on your DJI Action 2 by holding the power button for 10 seconds. After the reset, try charging the device again.

 

• If using a charging hub, ensure it's receiving power and functioning correctly. Test it with another compatible battery module if available.

Software Considerations

• Ensure your DJI Action 2 has the latest firmware update. Updating may resolve battery or charging related bugs.

 

• Use the DJI Mimo app to check for any notifications that might suggest information regarding charging issues.

Battery Health Check

• Evaluate the battery health by using the DJI Mimo app, if such a feature is available.

 

• If the battery is old or frequently subjected to extreme temperatures, consider replacing it with a new one.

Contacting Support

• If none of the above solutions work, reach out to DJI support for further assistance. There might be an issue that requires professional repair or assessment.

 

• Ensure you provide the support team with details of all troubleshooting steps already attempted.