Check the Power Supply
- Ensure the treadmill is plugged in securely to a working outlet. Faulty power supplies can affect the incline motor.
- Look at the circuit breaker on the treadmill to make sure it hasn't tripped. Reset it if necessary.
Calibrate the Treadmill
- Refer to the user manual for calibration instructions specific to your ProForm model. Calibration typically involves starting the treadmill and setting it to enter incline calibration mode.
- Follow the instructions to recalibrate the incline. Calibration can often resolve issues if the incline isn't changing properly.
Inspect the Incline Motor
- Disconnect the treadmill from the power supply and locate the incline motor, usually near the front of the treadmill.
- Check for any obvious signs of damage or disconnected parts. Ensure all components are tightly secured.
- Test the motor using a multimeter to ensure it’s receiving power. If not, there may be an electrical issue needing professional repair.
Examine and Realign the Sensors
- Sensors might become misaligned or dirty, preventing them from detecting the incline level accurately. Clean the sensors using a dry cloth.
- Make sure the sensors beneath the treadmill or near the motor are in their designated positions. Realign them if they appear out of place.
Update or Reinstall Firmware
- If your treadmill model supports firmware updates, check for any available updates that might fix the incline problem. Completing this may require downloading the firmware from the ProForm website.
- In some cases, reinstalling the current firmware might resolve software glitches, including those affecting incline functionality.
Consult Customer Support
- If the treadmill incline remains stuck after performing these steps, contact ProForm customer support. They can provide more detailed troubleshooting based on your specific model.
- Consider scheduling a professional technician if the issue persists, as they have resources to diagnose and fix hardware or software issues you may not resolve on your own.
