Check Bluetooth Connection
- Ensure that Bluetooth is enabled on your smartphone. Your Safedome Tracker needs Bluetooth to connect.
- Move closer to the Safedome Tracker to ensure you're within the required connection range, typically around 10 meters.
Restart the Safedome App
- Close the Safedome app completely. On most smartphones, you can do this by accessing the app switcher and swiping away the app.
- Reopen the Safedome app to reset the connection. This simple restart can often resolve temporary glitches.
Update the Safedome App
- Check if there is an update available for the Safedome app in your device's app store.
- Install any available updates, as developers frequently release patches to fix issues and improve connectivity.
Update Your Smartphone's Operating System
- Go to your phone's settings, and check for any available software updates.
- Install these updates as they might resolve compatibility issues with the Safedome app.
Restart Your Phone
- Turn off your smartphone completely and then turn it back on. This can reset your phone’s systems and resolve minor bugs.
- After restarting, open the Safedome app and check if the tracker appears on the map.
Ensure Location Services Are Enabled
- Check that location services are turned on in your phone’s settings.
- Ensure that the Safedome app has permission to access location services, especially when the app is in use.
Re-pair the Safedome Tracker
- Unpair the Safedome Tracker from your device by following the instructions within the app.
- Restart both your smartphone and the tracker, and then pair them again through the app.
Contact Safedome Support
- If none of the above steps work, contact Safedome's customer support for further assistance.
- Provide them with details about your device model, operating system, and the version of the Safedome app for more efficient troubleshooting.
