How to fix Safedome Tracker not showing on map?

Check Bluetooth Connection

• Ensure that Bluetooth is enabled on your smartphone. Your Safedome Tracker needs Bluetooth to connect.

 

• Move closer to the Safedome Tracker to ensure you're within the required connection range, typically around 10 meters.

Restart the Safedome App

• Close the Safedome app completely. On most smartphones, you can do this by accessing the app switcher and swiping away the app.

 

• Reopen the Safedome app to reset the connection. This simple restart can often resolve temporary glitches.

Update the Safedome App

• Check if there is an update available for the Safedome app in your device's app store.

 

• Install any available updates, as developers frequently release patches to fix issues and improve connectivity.

Update Your Smartphone's Operating System

• Go to your phone's settings, and check for any available software updates.

 

• Install these updates as they might resolve compatibility issues with the Safedome app.

Restart Your Phone

• Turn off your smartphone completely and then turn it back on. This can reset your phone’s systems and resolve minor bugs.

 

• After restarting, open the Safedome app and check if the tracker appears on the map.

Ensure Location Services Are Enabled

• Check that location services are turned on in your phone’s settings.

 

• Ensure that the Safedome app has permission to access location services, especially when the app is in use.

Re-pair the Safedome Tracker

• Unpair the Safedome Tracker from your device by following the instructions within the app.

 

• Restart both your smartphone and the tracker, and then pair them again through the app.

Contact Safedome Support

• If none of the above steps work, contact Safedome's customer support for further assistance.

 

• Provide them with details about your device model, operating system, and the version of the Safedome app for more efficient troubleshooting.