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How to fix Withings Move steps not syncing?

January 21, 2024

Discover effective solutions to fix Withings Move steps syncing issues. Follow our step-by-step guide to ensure seamless syncing and track your fitness effortlessly.

How to fix Withings Move steps not syncing?

 

Check Bluetooth Connection

 

  • Make sure Bluetooth is enabled on your smartphone. You can check your phone’s settings to confirm this.

    •  

  • Ensure your Withings Move is within the Bluetooth range (usually about 10 meters or 33 feet) of your smartphone.

    •  

  • Try turning the Bluetooth off and then back on again on your phone to reset the connection.

 

Restart Devices

 

  • Turn off your Withings Move and your smartphone. Wait for a minute before turning them back on. This can help reset any temporary glitches affecting synchronization.

    •  

  • After restarting, ensure your phone's Bluetooth is still on and try syncing again.

 

Check the Health Mate App

 

  • Open the Health Mate app on your smartphone. Ensure it’s updated to the latest version as updates often contain bug fixes and improvements.

    •  

  • In the app, go to the devices section and ensure your Withings Move is selected for connectivity.

    •  

  • If the problem persists, log out of the Health Mate app and then log back in.

 

Sync Manually

 

  • Open the Health Mate app and select your Withings Move.

    •  

  • In the app, navigate to the section where you can perform a manual sync and follow the onscreen instructions to initiate syncing.

 

Check Battery Level

 

  • Ensure that the battery level of your Withings Move is sufficient. If it’s low, consider replacing the battery as a low battery can affect connectivity.

 

Re-pair Devices

 

  • Forget the Withings Move device from your Bluetooth settings on your smartphone.

    •  

  • Go back to the Health Mate app, add the Withings Move again, and follow the onscreen instructions to complete the pairing process.

 

Software Updates

 

  • Check if there are any firmware updates for your Withings Move by referring to the Health Mate app.

    •  

  • Install any available updates as they might contain fixes for the syncing issue.

 

Contact Support

 

  • If the above steps fail, contact Withings customer support for further assistance. They can provide more detailed troubleshooting or repair options.

 

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