Check Bluetooth Connection
- Make sure Bluetooth is enabled on your smartphone. You can check your phone’s settings to confirm this.
- Ensure your Withings Move is within the Bluetooth range (usually about 10 meters or 33 feet) of your smartphone.
- Try turning the Bluetooth off and then back on again on your phone to reset the connection.
Restart Devices
- Turn off your Withings Move and your smartphone. Wait for a minute before turning them back on. This can help reset any temporary glitches affecting synchronization.
- After restarting, ensure your phone's Bluetooth is still on and try syncing again.
Check the Health Mate App
- Open the Health Mate app on your smartphone. Ensure it’s updated to the latest version as updates often contain bug fixes and improvements.
- In the app, go to the devices section and ensure your Withings Move is selected for connectivity.
- If the problem persists, log out of the Health Mate app and then log back in.
Sync Manually
- Open the Health Mate app and select your Withings Move.
- In the app, navigate to the section where you can perform a manual sync and follow the onscreen instructions to initiate syncing.
Check Battery Level
- Ensure that the battery level of your Withings Move is sufficient. If it’s low, consider replacing the battery as a low battery can affect connectivity.
Re-pair Devices
- Forget the Withings Move device from your Bluetooth settings on your smartphone.
- Go back to the Health Mate app, add the Withings Move again, and follow the onscreen instructions to complete the pairing process.
Software Updates
- Check if there are any firmware updates for your Withings Move by referring to the Health Mate app.
- Install any available updates as they might contain fixes for the syncing issue.
Contact Support
- If the above steps fail, contact Withings customer support for further assistance. They can provide more detailed troubleshooting or repair options.
