Check Phone and App Settings
- Ensure your Bluetooth is turned on and that the Zepp Z is connected to your phone. Connection issues can block notifications.
- Open the Zepp app on your phone and navigate to the "Notifications" section, making sure notification access is granted to the app.
- Verify that 'Do Not Disturb' mode is not enabled on your phone or Zepp Z device, as this can silence notifications.
Adjust Notification Settings
- Open the Zepp app and enable notifications for specific apps from which you want to receive alerts, ensuring they are toggled on.
- Check your phone’s settings to ensure notification permissions are enabled for the Zepp app.
- If using an iPhone, go to Settings > Notifications and make sure Zepp is allowed to send notifications.
Optimize Battery Settings
- On your phone, navigate to the battery optimization or power saving settings and check that the Zepp app is not being restricted. This can block background operations necessary for notifications.
- If energy optimization is on for Zepp app, switch it off. This can vary slightly, depending on whether you're using Android or iOS.
Update Your Software
- Check the Zepp app and your phone's system to ensure they're updated to the latest version. Updates often fix bugs and compatibility issues.
- If your Zepp device has available firmware updates, carry them out, which can resolve connectivity and notification issues. This can typically be done through the Zepp app itself.
Reset Connections
- If problems persist, consider unpairing and repairing your Zepp Z with your phone. To do this, go to your phone's Bluetooth settings, forget the Zepp Z device, and pair it again through the Zepp app.
- Restart both your phone and the Zepp watch to refresh all connections and settings.
Additional Troubleshooting
- Try testing with a different phone to see if the problem is device-specific. This can help you identify whether it's an issue with the Zepp Z or the phone itself.
- Consider reaching out to Zepp support for assistance if none of the above solutions work. They might provide a solution that’s specific to your situation.
