Restart Your Fitbit Charge
- Plug the charging cable into a USB port on your computer or a charger.
- Attach the other end securely to the back of the Fitbit Charge, ensuring that the pins align correctly. You should see battery percentage or a solid smiley face on the display.
- Once the device is connected, press and hold the button on the side of the tracker for approximately 5 to 10 seconds.
- Release the button when you see a smiley face icon and feel a vibration, which indicates that the device has restarted.
Fix Problems with Your Fitbit Charge
- **Ensure Proper Charging:** Make sure the device is properly charged. If the battery is low, the device might fail to respond.
- **Check for Updates:** Using the Fitbit app, check if any firmware updates are available. Sometimes, updating the device software can resolve issues.
- **Clean the Contacts:** If the Fitbit isn't charging properly or restarting, gently clean the golden contacts on the charger and the device with a soft brush or cloth.
- **Reset Settings:** If problems persist, consider resetting your Fitbit to factory settings through the app. Be aware this will erase all data and device settings.
- **Contact Support:** If none of the above steps work, reach out to Fitbit Support for further assistance.
