Why does Dexcom G6 keep giving sensor errors?

Why Dexcom G6 Might Give Sensor Errors

• Improper Sensor Insertion: If the sensor is not inserted correctly, it can lead to errors. Ensure that the adhesive patch is properly attached to the skin and that the sensor is fully inserted without bending.

 

• Sensor Calibration Issues: Dexcom G6 is designed to automatically calibrate. However, if there is a significant mismatch between your sensor readings and blood glucose meter readings, it might continue to produce errors.

 

• Expired Sensor: Make sure the sensor has not passed its expiry date, as expired sensors might not function correctly.

 

• Interference from Medications: Certain medications can interfere with sensor readings. Check if any medication you are taking is known to affect sensor accuracy.

 

• Device Software Issues: The Dexcom receiver or app might be experiencing software problems. This can sometimes lead to reading errors.

 

• Compression Lows: Applying pressure over the sensor, such as while sleeping or during physical activities, can lead to incorrect readings.

How to Fix Dexcom G6 Sensor Errors

• Reinsert the Sensor: If you suspect improper insertion, carefully replace the sensor. Ensure the site is clean and dry prior to re-insertion.

 

• Restart Sensor Session: Try stopping the current session and starting a new one through the device's app or receiver to refresh the sensor connection.

 

• Check for Software Updates: Ensure that your Dexcom app or receiver is updated to the latest version, as updates often fix known bugs or improve sensor communication.

 

• Minimize Interference: Keep electronic devices, such as mobile phones and radios, away from the sensor, and ensure that any medical device interference is minimal.

 

• Consult with Healthcare Provider: If you suspect medication interference or ongoing errors without a clear cause, consult with your healthcare provider for advice.

 

• Customer Support: Contact Dexcom customer support for further assistance if the errors persist. They may offer troubleshooting steps or replace faulty sensors.