Understand the Issue
- Check if your Nuheara earbuds are correctly paired. Sometimes, connection issues can cause one earbud not to work.
- Consider whether the battery is the problem. One earbud might lose charge faster, especially if it’s used for calls.
- Inspect the earbud for any physical damage. Drops or exposure to moisture can affect its functionality.
- Check your device's audio balance settings. It's possible that the balance is set to play sound predominantly through one earbud.
How to Fix the Problem
- **Reconnect bluetooth**: Remove the existing Bluetooth connection on your device and re-pair the earbuds. This can often resolve the problem of one earbud not working.
- **Charge both earbuds**: Place them in their charging case and ensure they are both charging. The LED indicators should show that each earbud is charging.
- **Reset the earbuds**: Sometimes, you need to reset the earbuds to fix the issue. Follow the manufacturer's instructions for a reset.
- **Clean the earbuds**: If there’s dirt or earwax blocking the sensors, it might affect performance. Use a soft, dry cloth to gently clean the earbuds.
- **Update firmware**: Check if there is a firmware update available for your earbuds and apply it. Firmware updates can fix known bugs and improve performance.
- **Check settings**: Look at your phone or device sound settings and adjust the audio balance to ensure it is centered between both earbuds.
Seek Additional Help
- If none of these steps solve the issue, consider contacting Nuheara support for professional assistance or inquire about warranty or repair options.
