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Why is Starkey Livio app not detecting hearing aids?

January 21, 2024

Discover troubleshooting tips to fix issues when the Starkey Livio app doesn't detect your hearing aids. Enhance connectivity with our easy-to-follow guide.

Why is Starkey Livio app not detecting hearing aids?

 

Common Reasons Why Starkey Livio App Is Not Detecting Hearing Aids

 

  • Bluetooth is Disabled: Ensure that Bluetooth is turned on your phone. The app relies on Bluetooth to connect to your hearing aids.

    •  

  • Hearing Aids Not Powered On: Double-check that your hearing aids are fully charged and powered on. Sometimes, hearing aids may need a restart.

    •  

  • Out-of-Range Devices: The connection can fail if the hearing aids are too far from your phone. Make sure they are within a reasonable range for Bluetooth connectivity.

    •  

  • App Version Outdated: Using an outdated version of the Starkey Livio app can cause connectivity issues. Check the app store for updates and ensure you have the latest version installed.

    •  

  • Device Compatibility Issues: Some devices might not be fully compatible with the hearing aids. Check the Starkey website or user manual for a list of compatible devices.

 

Steps to Fix the Issue

 

  • Turn On Bluetooth: Go to the settings on your phone and switch on Bluetooth. Ensure it stays active while trying to connect with your hearing aids.

    •  

  • Restart Hearing Aids: Turn off your hearing aids, wait for a few seconds, and then turn them back on. This can sometimes resolve connectivity issues.

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  • Reduce Bluetooth Interference: Move the phone and hearing aids closer together. Keep them away from other electronic devices that might cause Bluetooth interference.

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  • Update the App: Visit the app store on your phone and update the Starkey Livio app if a new version is available. Updates usually fix bugs and improve functionality.

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  • Check Device Compatibility: Confirm if your phone is compatible with the app and aids. Refer to the compatibility list on the Starkey website or user manual.

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  • Restart Your Phone: Sometimes, restarting your phone can clear any minor software glitches that may prevent the app from connecting to your hearing aids.

 

Contact Support

 

  • If the problem persists, consider reaching out to Starkey customer support for further assistance. They can offer tailored solutions and guide you through additional troubleshooting steps.

 

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