Check the Battery
- Ensure the battery is charged. Sometimes, the motor assist fails simply because the battery is low or dead.
- Look for any signs of damage on the battery. Physical issues can prevent proper operation.
Inspect the Connections
- Check all the cable connections related to the motor and battery. Loose or disconnected cables can stop motor assist from working.
- If any connections are loose, carefully reconnect them to ensure a secure attachment.
Restart the Bike
- Sometimes, simply turning the bike off and on again can reset any temporary issues with the motor assist.
- Power down the bike, wait a moment, and then turn it back on to see if the motor assist engages.
Update the Software
- Make sure the bike’s software is up to date. Software updates can fix bugs that might affect the motor assist functionality.
- Use the VanMoof app or check the VanMoof website for any available updates and apply them as needed.
Examine for Error Codes
- Check your VanMoof app for any error codes or alerts that might indicate what's wrong with the motor assist.
- Refer to the bike’s manual or online resources to understand what these error codes mean and follow the prescribed solutions.
Visit a Professional
- If you’ve tried all the above steps and the motor assist still isn’t working, it might be time to consult with a professional.
- Visit a VanMoof dealer or a certified bike repair shop to have them diagnose and fix the issue.
