Identify the Bridging Issue
- Begin by ensuring your August lock is experiencing a genuine bridging issue. This usually occurs when the August lock's connectivity to its August Connect or your local Wi-Fi network is lost, affecting remote access and smart integrations.
- Check if the lock is working fine via Bluetooth connection but fails with Wi-Fi dependent features. If so, it's likely a bridging issue.
Check the August Connect
- Ensure the August Connect device is plugged in and receiving power. The light on the device should be on, indicating it is powered.
- Make sure the August Connect is within 15 feet of the lock for an optimal connection. Reposition it if necessary to diminish interference from walls or other electronic devices.
Reset the August Connect
- If connectivity issues persist, reset the August Connect by unplugging it and waiting for about 10 seconds before plugging it back in. This might resolve temporary connectivity lapses.
- After plugging it back in, allow a minute or two for it to reconnect to your Wi-Fi and the lock.
Verify Wi-Fi Connection
- Ensure that your Wi-Fi network is functioning correctly and that there are no outages or disruptions. Test this by connecting another device, like a smartphone, to the same network.
- Confirm that there is a stable Wi-Fi signal near the August Connect. If the signal is weak, consider relocating the router or using a Wi-Fi extender.
Reconnect to the Wi-Fi Network
- Open the August Home app on your smartphone and navigate to the device's settings.
- Use the app to help reconnect your August Connect to your Wi-Fi network, following the in-app instructions carefully.
Update Firmware
- Ensure that your August lock and August Connect are running the latest firmware. Outdated firmware may affect connectivity and should be updated using the August Home app.
Test the Connection
- After performing the above steps, test the connection by locking and unlocking your door remotely through the app with Wi-Fi and Bluetooth enabled.
- Check if remote access and integrations with platforms like Alexa or Google Assistant are functioning correctly.
Contact Support
- If bridging issues persist despite following these steps, contact August support for further assistance. They may provide advanced troubleshooting steps or replace faulty equipment if necessary.
