How to reset Wyze Lock Gateway

Why Reset the Wyze Lock Gateway?

• Resetting the Wyze Lock Gateway can resolve connection issues, help with software glitches, or restore default settings if needed.

 

• It’s often used as a troubleshooting step when the gateway isn't connecting, syncing with the lock, or functioning properly.

Steps to Reset Wyze Lock Gateway

• First, locate the Wyze Lock Gateway. It's usually plugged into a power outlet near your Wyze Lock.

 

• Ensure you have physical access to the gateway. You may need to remove it from the power outlet temporarily.

 

• Look for a small reset button on the gateway. This button is often placed on the side or bottom of the device.

 

• Use a paper clip or a similar pointed object to press and hold the reset button for about 5 seconds.

 

• Release the reset button. You will notice the LED indicator on the gateway starting to blink, signaling that the reset is in process.

 

• Wait for the LED to stop blinking and stabilize, indicating that the reset is complete.

Reconfigure Your Wyze Lock Gateway

• Open the Wyze app on your smartphone or tablet.

 

• Go to the Device Management section. You may need to remove the gateway from the list if it remains there after the reset.

 

• Follow the in-app instructions to add your Wyze Lock Gateway back to the app, ensuring it connects properly to your Wi-Fi network.

 

• Once the gateway is added back, ensure your Wyze Lock is associated correctly with the gateway for seamless operation.

Tips for a Smooth Reset

• Ensure a stable internet connection during the process to prevent connectivity issues.

 

• Place the gateway within a reasonable range of your Wyze Lock and router to maintain a strong connection.

 

• If issues persist after resetting, consider reaching out to Wyze support for further assistance or firmware updates.