Why won't Arlo doorbell connect to existing hub

Check Compatibility

• Ensure that your Arlo doorbell is compatible with the existing hub. Not all Arlo doorbells are designed to work with all Arlo hubs. Review the specific model numbers and compatibility information from Arlo's official documentation.

Software and Firmware Updates

• Confirm your hub and doorbell have the latest firmware versions. Manufacturers frequently release updates that enhance compatibility and performance.

 

• Visit the Arlo app or the official Arlo website to check if there are any pending software updates for your devices.

Network Connection

• Ensure that both the Arlo doorbell and the hub are connected to a strong and stable Wi-Fi network. Poor connectivity can prevent successful connections.

 

• Check if there are any issues with your router settings that may block the doorbell or hub from connecting properly.

Reset and Re-pair Devices

• Try resetting the Arlo doorbell. Typically, there is a specific reset button or sequence, often involving holding a button for several seconds. Refer to the user manual for exact instructions.

 

• After the reset, re-add the doorbell to your hub through the Arlo app. Follow the on-screen guidance to complete the pairing process.

Check Power Source

• Verify that the doorbell has sufficient power. If it's battery-operated, ensure the battery is charged. If it's wired, check if the wiring is correctly installed and supplying adequate power.

Contact Support

• If none of the above steps work, reach out to Arlo support for further assistance. There may be an issue specific to your setup that requires professional advice.