Actors:
- Public Relations Manager
- Social Media Specialist
- Crisis Management Team
- Friend AI Necklace
Preconditions:
- The Public Relations Manager is wearing the Friend AI Necklace.
- The AI is switched on and ready to record and analyze conversations.
Scenario:
Meeting Initiation:
The Public Relations Manager calls for a crisis management meeting to tackle a brewing issue on social media.
The Social Media Specialist and Crisis Management Team join in.
As soon as the Public Relations Manager starts talking, the Friend AI Necklace kicks in and starts recording.
Discussion and Analysis:
The Crisis Management Team dives into the crisis details, looking at trends and sentiments from social media.
The Social Media Specialist provides real-time data on the situation's reach and impact.
The Friend AI Necklace transcribes key points, like public concerns, notable influencers involved, and potential risks to the organization's reputation.
Strategizing Response:
The team brainstorms a response strategy, discussing what messages to send out, which platforms to use, and the best timing for statements.
The Public Relations Manager assigns specific tasks to each team member.
The Friend AI Necklace organizes these tasks into a neat action plan, complete with deadlines and responsible parties.
Developing Communication:
The Public Relations Manager drafts initial public statements and response templates right there in the meeting.
The team reviews and gives feedback.
The Friend AI Necklace logs all revisions and creates a version-controlled document, making it easy to track changes.
Implementation and Follow-up:
The Social Media Specialist schedules posts and responses according to the approved strategy.
The Friend AI Necklace sends reminders for upcoming deadlines and provides a summary of the action plan.
The Public Relations Manager checks if the strategy is being followed and makes adjustments as needed, with the AI updating plans and reminders accordingly.
Post-Crisis Review:
Once the crisis is under control, a debriefing meeting is held to evaluate the response's effectiveness.
The Friend AI Necklace compiles a report based on the transcriptions and action plans from previous meetings.
This report includes performance metrics, lessons learned, and recommendations for future improvements.
The report is shared with all relevant stakeholders for further analysis and documentation.
Postconditions:
- The organization's social media presence is managed effectively during the crisis, minimizing reputational damage.
- A detailed record of the crisis management efforts is maintained, helping the team prepare better for future incidents.
