Actors

• Front Desk Manager
• New Hotel Staff Members
• Friend AI Necklace

Scenario

So, picture this: a bunch of new hotel staff members are getting trained. The Front Desk Manager is in charge of the session and uses this nifty gadget, the Friend AI Necklace, to make the training smoother and to keep track of all the important stuff for later.

Preconditions

• The Front Desk Manager has the Friend AI Necklace all charged up and ready to go.
• The new hotel staff members are there, eager to learn.
• The training room is quiet enough so the audio can be recorded clearly.

Main Flow

• The Front Desk Manager kicks things off by turning on the Friend AI Necklace, making sure it starts recording audio right from the get-go.
• As the training goes on, the manager covers a bunch of stuff: how things work around the hotel, tips for great customer service, and safety rules.
• The Friend AI Necklace is busy recording everything and, thanks to its built-in AI, it’s turning spoken words into text in real-time.
• Important bits, like how to handle check-ins, what to do in emergencies, and how to interact with guests, are highlighted by the AI.
• The manager keeps the session interactive, encouraging the new staff to ask questions and give feedback. The necklace captures all these interactions.
• The Friend AI Necklace then organizes all the recorded data, sorting it into categories with relevant headings for easy access later.
• After the session, the Front Desk Manager goes through the transcriptions, highlighting specific parts to make sure everything is clear and reinforced.
• Using the AI-generated insights, the manager creates detailed training materials, like manuals and instructional videos.
• The key points and detailed transcriptions are shared with the new staff, so they have all the info from the session at their fingertips.
• The managerial team keeps the training materials up-to-date, adding feedback and new practices to ensure the hotel staff always delivers top-notch service.

Postconditions

• The Friend AI Necklace successfully recorded the whole training session.
• Transcriptions and key points are captured accurately.
• Comprehensive training materials are created and handed out to the new staff.
• The quality and consistency of service across the hospitality team are maintained and even improved.