Introduction to Intercom API in Node.js
- The Intercom API allows you to automate and manage interactions with your customers by integrating its services into your application. Using Node.js, you can perform actions such as creating conversations, managing users, tags, and companies to better orchestrate customer experiences.
Setup and Configuration
- First, ensure you've installed the
intercom-client package via npm. You can do this by executing the command:
npm install intercom-client
- Import the Intercom client in your Node.js application and instantiate it using your existing Intercom app ID and API key:
const IntercomClient = require('intercom-client');
const client = new IntercomClient.Client({ token: 'your_intercom_access_token' });
Manage Users
- To create or update a user, you can leverage the following code snippet. This interacts with the Intercom API to ensure users are accurately represented:
client.users.create({
email: 'customer@example.com',
name: 'John Doe',
signed_up_at: Math.floor(Date.now() / 1000)
}).then(user => console.log(user))
.catch(err => console.error(err));
- Retrieve a user by their email or ID with the use of:
client.users.find({ email: 'customer@example.com' })
.then(user => console.log(user))
.catch(err => console.error(err));
Manage Conversations
- Start a new conversation with a user by sending a message:
client.messages.createTextMessage({
from: { type: 'user', email: 'customer@example.com' },
body: 'Hello, how can I assist you today?'
}).then(convo => console.log(convo))
.catch(err => console.error(err));
- To reply to an existing conversation, use the message ID:
client.conversations.reply({
id: 'conversation_id',
type: 'user',
message_type: 'comment',
body: 'Thank you for reaching out!'
}).then(response => console.log(response))
.catch(err => console.error(err));
Tag Management
- Create and add tags efficiently to categorize users:
client.tags.create({
name: 'VIP Customer',
users: [{ email: 'customer@example.com' }]
}).then(tag => console.log(tag))
.catch(err => console.error(err));
- Retrieve or list all existing tags as needed:
client.tags.list()
.then(tags => console.log(tags))
.catch(err => console.error(err));
Company Management
- Create or update a company profile to integrate organizational data with user accounts:
client.companies.create({
company_id: 'company_123',
name: 'Example Inc.'
}).then(company => console.log(company))
.catch(err => console.error(err));
- List all users associated with a specific company to maintain oversight:
client.companies.listUsers('company_123')
.then(users => console.log(users))
.catch(err => console.error(err));
Conclusion and Best Practices
- Ensure that your use of the Intercom API complies with its usage policies and guidelines to avoid any disruptions in service.
- Continuously test your integrations in a development environment before deploying them in production to ensure seamless functionality.
