Identify Basic Connectivity Issues
- Ensure that your Bose Hearphones are sufficiently charged. Low battery can affect connectivity.
- Make sure Bluetooth is enabled on your device. Check the device settings to confirm that Bluetooth is turned on.
- Verify that your devices are in range. Keep them within a few meters of each other.
Reset Bluetooth Connection
- On your source device (like a smartphone or tablet), go to the Bluetooth settings and remove the Bose Hearphones from the list of paired devices.
- Turn off Bluetooth on the source device for a few seconds, then turn it back on.
- Try re-pairing the Bose Hearphones with the source device. Enable pairing mode on the hearphones and search for Bluetooth devices on your source device.
Check for Device Interference
- Remove any potential sources of interference, such as other wireless devices, microwave ovens, or Wi-Fi routers near your Bose Hearphones.
- Try using your hearphones in a different location to see if the problem persists.
Update Firmware and Software
- Ensure that your source device's operating system is up to date. Software updates can often resolve connectivity issues.
- Check for any firmware updates for your Bose Hearphones. This can be done using the Bose Connect app or by visiting the Bose website for instructions.
Reset Hearphones
- Power off your Bose Hearphones completely.
- Wait about 30 seconds and then power them back on.
- Re-attempt pairing them with your device to see if the Bluetooth connectivity issues are resolved.
Seek Professional Help
- If none of the above solutions work, contact Bose support for additional troubleshooting tips or repair options.
- Consider visiting an authorized Bose service center if your hearphones may have hardware issues.
