Check Bluetooth Connection
- Ensure that your phone's Bluetooth is turned on. Without a Bluetooth connection, the Chipolo won't ring.
- Make sure the Chipolo is within Bluetooth range, which is generally up to 200 feet (60 meters) under ideal conditions.
- Try turning the Bluetooth off and then back on again to reset the connection.
Verify App Permissions
- Go to your phone’s settings and check if the Chipolo app has the necessary permissions, especially Bluetooth and location access. Both need to be enabled for the Chipolo to function properly.
- Ensure that background app refresh is enabled for the Chipolo app. If it's turned off, the app may not function as intended when not open.
Check Chipolo Battery
- Open the Chipolo to ensure that the battery is installed correctly. If it’s loose or improperly placed, the device may not ring.
- Consider replacing the battery if it's been in use for a long time. A low or dead battery can lead to connectivity issues.
Update or Reinstall Chipolo App
- Check for updates to the Chipolo app in your device’s app store. Updates often contain bug fixes and improvements.
- If updating doesn’t work, try uninstalling and then reinstalling the app. This can fix potential software glitches.
Restart Your Devices
- Restart your smartphone to reset network settings and app functionalities.
- Try resetting the Chipolo device by removing the battery and putting it back in.
Reset Chipolo Device
- If nothing else works, try resetting your Chipolo. Usually, this involves removing the battery and reinstalling it after a few seconds, a step which can differ slightly depending on the model so refer to the manual if unsure.
- Be sure to reconnect it to the app after resetting.
Contact Customer Support
- If the Chipolo still doesn’t ring, reaching out to Chipolo’s customer support might help. They can guide you through additional troubleshooting steps or offer a replacement if your Chipolo is defective.
