Understanding the Issue
- Make sure the battery module is correctly attached to your DJI Action 2. Improper attachment might prevent charging.
- Examine the charging port and cable for any visible damage. A damaged port or cable can hinder the charging process.
Initial Diagnosis
- Check if the charging cable is properly connected to a power source and the DJI Action 2 device.
- Try connecting the device to a different power outlet to rule out a faulty outlet issue.
- Use an alternative charging cable if possible, to see if the cable itself is the problem.
Troubleshooting Steps
- Clean the battery module's contacts with a soft, dry cloth. Dust or dirt can interfere with the charging process.
- Perform a reset on your DJI Action 2 by holding the power button for 10 seconds. After the reset, try charging the device again.
- If using a charging hub, ensure it's receiving power and functioning correctly. Test it with another compatible battery module if available.
Software Considerations
- Ensure your DJI Action 2 has the latest firmware update. Updating may resolve battery or charging related bugs.
- Use the DJI Mimo app to check for any notifications that might suggest information regarding charging issues.
Battery Health Check
- Evaluate the battery health by using the DJI Mimo app, if such a feature is available.
- If the battery is old or frequently subjected to extreme temperatures, consider replacing it with a new one.
Contacting Support
- If none of the above solutions work, reach out to DJI support for further assistance. There might be an issue that requires professional repair or assessment.
- Ensure you provide the support team with details of all troubleshooting steps already attempted.
