Check the Charging Dock
- Inspect the charging dock for any visible damage or dirt. Clean it with a dry, soft cloth to ensure proper connection between the dock and the hearing aids.
- Verify that the dock is plugged into a working power source. Sometimes the issue might be as simple as a loose connection or a faulty outlet.
- Ensure that the cable used with the charging dock is in good condition, without any frays or visible damage.
Position the Hearing Aids Correctly
- Place the hearing aids in the charging dock correctly. They should fit snugly and click into place. If they are not properly aligned, they may not charge.
- Check that the indicator light on the dock turns on when the hearing aids are inserted. This is a sign that they are charging appropriately.
Examine the Battery Contacts
- Look at the battery contacts on both the hearing aids and the charging dock for any dirt or corrosion. Clean them gently with a dry, soft cloth.
- If there is stubborn dirt, consider using a cotton swab slightly dampened with isopropyl alcohol to clean the contacts but ensure everything is dry before attempting to charge again.
Perform a Reset
- Resetting the hearing aids might resolve charging problems. Refer to the user manual for instructions on how to reset your specific model.
- Common reset procedures include holding down a particular button on the hearing aids for a specified period. Ensure to follow the manufacturer's instructions correctly.
Replace the Batteries
- If your Eargo hearing aids use replaceable batteries and they have not been changed recently, consider replacing them with fresh ones.
- Ensure you are using batteries suitable for your model, as using incorrect batteries can lead to charging issues and potential damage.
Contact Customer Support
- If none of the above solutions work, contact Eargo's customer support for further assistance. There may be a more significant issue with your hearing aids.
- They might recommend sending the hearing aids in for repair or provide additional troubleshooting steps specific to your issue.
