Identify the Cause of Unresponsiveness
- Check for physical damage: Examine the touch screen for visible cracks or damage. If there's any, hardware repair might be needed.
- Ensure the screen is clean: Sometimes dirt or grease can interfere with screen sensitivity. Use a soft, slightly damp cloth to gently clean the screen.
- Inspect any screen protectors: If a protector is applied, ensure it is smooth and free of bubbles. A defective screen protector can hinder screen response.
Restart the Device
- Turn off the device: Sometimes a simple restart can resolve software glitches causing unresponsiveness.
- Wait for a few seconds: Before turning the device back on, wait for at least 10-15 seconds to ensure it fully powers down.
- Turn on the device: Power it back up and check if the touch screen responsiveness has returned.
Calibrate the Touch Screen
- Access touch screen settings: Go to the settings menu on the Echelon Reflect and look for the touchscreen calibration option.
- Follow the calibration instructions: These usually involve touching specific points on the screen to realign the touch interface.
- Test the screen: After calibration, check if the touch screen is responding accurately.
Check for Software Updates
- Connect to Wi-Fi: Ensure the device is connected to a stable internet connection.
- Check for updates: Navigate to the software update section in the settings menu to see if there are any pending updates.
- Install updates: If updates are available, install them to ensure the device software and drivers are up-to-date, potentially resolving any bugs causing unresponsiveness.
Perform a Factory Reset
- Backup data: Save any important data, as a factory reset will erase all stored information on the device.
- Navigate to system settings: Find the reset or backup and reset option in the device’s settings menu.
- Initiate the factory reset: Follow the on-screen instructions to reset the device to its original settings. After the reset, check the touch screen function again.
Contact Customer Support
- If all else fails: If none of the steps restore screen responsiveness, contact Echelon support for professional help.
- Provide device details: Be ready to provide details about your Echelon Reflect, including the model number and any steps you've already taken.
- Follow their advice: Customer support can guide you through other specific troubleshooting steps or arrange a repair or replacement if necessary.
