Check the Battery Level
- Ensure your Echo Frames are charged. A low battery might affect their ability to pick up voice commands properly.
Verify the Microphone
- Confirm the microphones on your Echo Frames are not blocked or dirty.
- Gently clean the area around the microphones if needed.
Check the Bluetooth Connection
- Ensure your Echo Frames are properly connected to your phone via Bluetooth.
- If connection issues persist, try disconnecting and then reconnecting the Bluetooth.
Restart Your Echo Frames
- Restart your Echo Frames by powering them off and then back on.
- This simple reset can sometimes resolve connectivity issues.
Update Firmware
- Ensure your Echo Frames are running the latest firmware.
- Open the Alexa app and check for any available updates for your Echo Frames.
Check Alexa App Permissions
- Ensure that the Alexa app has the necessary permissions on your phone.
- Check if the microphone permission is enabled for the Alexa app.
Perform a Factory Reset
- If all else fails, consider performing a factory reset on your Echo Frames.
- Follow the instructions provided by Amazon for a complete reset.
- Remember to set up the device again after the reset.
Contact Amazon Support
- If the issue persists, contact Amazon customer support for further assistance.
- They will be able to provide specific troubleshooting steps or repair options.
