Check Battery and Charging
- Ensure the Fi Collar is fully charged. A low battery can cause connectivity issues, affecting its tracking ability.
- If the collar is not charging properly, inspect the charging cable and port for damage or debris.
Examine GPS Connectivity
- Make sure the collar has a clear view of the sky. Buildings, dense forests, or indoor environments can block GPS signals.
- Test the collar in an open area to confirm that GPS connectivity improves.
Verify App Updates
- Check that the Fi app on your smartphone is up to date. Developers frequently release updates to fix bugs and improve performance.
- Visit the app store on your mobile device and look for any available updates for the Fi app.
Refresh Device Connection
- Turn off the Fi Collar for a few seconds and then turn it back on. This process can resolve temporary connectivity glitches.
- Restart your smartphone to refresh the connection between the device and the app.
Examine Bluetooth Settings
- Ensure Bluetooth is enabled on your smartphone, as it is crucial for syncing data with the collar.
- If Bluetooth is on but not functioning, try toggling it off and on again, or remove and re-pair the collar in the Bluetooth settings.
Check Wi-Fi Connection
- If your collar is supposed to connect via Wi-Fi, confirm that your home network is operational and the router is functioning correctly.
- Sometimes, restarting the router can help re-establish a stable connection with the collar.
Inspect Collar Positioning
- Ensure the collar is correctly fastened around your dog’s neck. The tracking function might be hindered if the collar is too loose or improperly positioned.
- Adjust the collar snugly so that it makes good contact with the dog’s body.
Contact Customer Support
- If you’ve tried all the troubleshooting steps and the collar still doesn’t track, reach out to Fi's customer support for assistance.
- Provide detailed information about the issue and the steps you’ve already attempted to help the support team diagnose the problem more efficiently.
