Ensure Bluetooth is On
- First, verify that Bluetooth is activated on your smartphone or tablet. Go to your device’s settings, find Bluetooth, and ensure it is switched on.
- If it's already on, try toggling the Bluetooth off and back on. This simple step can sometimes resolve minor connectivity issues.
Restart Your Devices
- Turn off your smartphone or tablet, wait for a few seconds, and then turn it back on. Restarting your device can resolve underlying issues that might be causing Bluetooth connectivity problems.
- Unplug the FIXD sensor from the vehicle's OBD-II port, wait a few seconds, and plug it back in. This can reset the sensor and help establish a fresh connection.
Check App Permissions
- Open your device’s settings and go to the app permissions section. Locate the FIXD app and ensure it has the necessary permissions to use Bluetooth.
- Grant permissions related to location and Bluetooth if they are not enabled, as these are often required for proper connectivity.
Forget and Re-Pair the Device
- On your smartphone or tablet, access the Bluetooth settings and find the list of paired devices.
- If the FIXD sensor is listed, forget or unpair it. Then, try to pair it with your device again. This process can help clear any old data that might be causing the issue.
Clear App Cache and Data
- Go to your device’s application settings and find the FIXD app. Select the option to clear cache and data.
- Reopen the app and attempt to reconnect the FIXD sensor. Clearing app data can remove any corrupt information that might hinder connectivity.
Update Software
- Check for any available updates for the FIXD app in the Google Play Store or Apple App Store. Installing updates can resolve bugs and improve functionality.
- Ensure your smartphone's operating system is up to date. Software updates often include important fixes for Bluetooth issues.
Reset Network Settings
- If the problem persists, consider resetting your device’s network settings. Go to the settings menu, find the network settings option, and choose to reset it.
- Note that this will delete all saved Wi-Fi passwords as well, so ensure you have them stored before proceeding.
Contact Support
- If none of the above steps work, reach out to FIXD customer support for further assistance. They may have additional troubleshooting tips or information about your specific situation.
- Provide details about your device model and software version to help them diagnose the issue effectively.
