Check the Sensor Placement
- Ensure the sensor is placed flat and evenly on your skin without any loose edges.
- Make sure the area around the sensor is clean and free of dirt or oils, which can affect the adhesive sticking properly.
Verify Scanner Device Functionality
- Restart your smartphone or reader device and try scanning the sensor again. Sometimes a simple reboot can resolve connectivity issues.
- Check if your device has the necessary NFC functionality enabled, as this is essential for scanning the sensor.
- Ensure your device's operating system and app are up-to-date with the latest versions to support compatibility with the FreeStyle Libre sensor.
Check for Interference
- Move away from any electronic devices that may cause signal interference, such as microwaves or large metal objects that can affect signal transmission.
- Avoid using the sensor near devices with strong magnets as these can disrupt its function.
Replace the Sensor
- If the sensor still isn't scanning after attempting the above steps, there may be an issue with the sensor itself. Replace it with a new one.
- Contact the customer support of FreeStyle Libre for a replacement if the sensor is still under warranty.
Consult User Guide or Support
- Refer to the FreeStyle Libre user manual for troubleshooting tips specific to your model.
- If problems persist, reach out to FreeStyle Libre customer service for specialized assistance.
