Troubleshoot the Basics
- Ensure your Jabra Enhance hearing aids are fully charged. A low battery might affect Bluetooth connectivity.
- Check that Bluetooth is enabled on both your hearing aids and device. Make sure that both are discoverable.
- Restart your hearing aids and the device you're trying to connect (phone, tablet, etc.) to refresh any software glitches.
Update Software and Firmware
- Verify that your device's operating system is updated to the latest version, as updates often include Bluetooth improvements.
- Make sure the Jabra Enhance app is updated to its latest version to ensure optimal performance and connectivity.
- Check if there's a firmware update available for your hearing aids via the Jabra Enhance app and install it if available.
Re-pair the Devices
- Forget the hearing aids from your device's Bluetooth settings to clear any corrupted pairing data.
- Turn off Bluetooth on your device, wait a few seconds, and then turn it back on to refresh the connection settings.
- Put your hearing aids into pairing mode and reconnect them to your device through the Bluetooth settings.
Check for Interferences
- Move away from potential sources of interference, such as other wireless devices or metal objects, that could disrupt the Bluetooth signal.
- Stay within the Bluetooth range (around 33 feet or 10 meters) to ensure a stable connection.
- Turn off other Bluetooth devices that are not in use to prevent bandwidth competition.
Reset the Devices
- Follow the reset instructions in your Jabra Enhance user manual to restore the factory settings of the hearing aids. This process can resolve persistent issues.
- After resetting, go through the pairing process again to establish a fresh connection.
Contact Support
- If issues persist, reach out to Jabra's customer support for more specialized assistance. They can provide further troubleshooting options or recommend repairs.
