Check the Device
- Ensure the Jiobit tracker is charged. A low battery can prevent it from connecting.
- Make sure the tracker is turned on. Check if the indicator lights are functioning as expected.
Verify Phone and App
- Ensure your phone’s Bluetooth is enabled. The Jiobit tracker requires Bluetooth to connect initially.
- Make sure the Jiobit app is updated to the latest version. Visit the App Store or Google Play Store to check for updates.
- Restart the Jiobit app to refresh its system.
Internet Connection
- Ensure your phone has a stable internet connection. The Jiobit app may not work correctly without active internet access.
- If you're on Wi-Fi, try switching to mobile data. If on mobile data, consider connecting to Wi-Fi to see if connectivity improves.
Reset Bluetooth
- Turn off Bluetooth on your device, wait for about 10 seconds, and then turn it back on.
- Restart your phone to reset Bluetooth settings entirely.
Pairing the Device
- In the Jiobit app, go to device settings and attempt to reconnect the tracker. Follow the on-screen instructions carefully.
- Sometimes, forgetting the device in your Bluetooth settings and rediscovering it can help establish a new connection.
Factory Reset Jiobit
- If the problem persists, you may need to perform a factory reset on the Jiobit tracker. Please refer to the manufacturer's instructions for a safe reset process.
- Note that a factory reset will delete all data from the device and return it to its original settings.
Contact Support
- If none of the above solutions work, consider reaching out to Jiobit's customer support for professional assistance.
- Provide them with detailed information about your issue to help them diagnose the problem more effectively.
