Check Device Compatibility
- Ensure that your KardiaMobile app and device are updated to the latest versions. The app might have been updated to support new features or fix bugs that could affect ECG detection.
- Verify that your mobile phone's operating system is compatible with the KardiaMobile app, as some features might not work on outdated systems.
Proper Finger Placement
- Ensure that both of your fingers are placed correctly on the sensors. Each finger should be on a different sensor pad, and your touch should be firm but not too hard.
- Ensure your hands are clean and dry. Moisture or dirt can interfere with the signal.
Check Device Connection
- Ensure that your KardiaMobile is properly connected to your phone via Bluetooth. Check the Bluetooth connection settings to confirm that the device is paired and connected.
- If necessary, try disconnecting and reconnecting the Bluetooth connection to reset the connection.
Environmental Considerations
- Find a quiet and stable environment to take your ECG. Movement or noise may disrupt the signal. Sit or lie down and relax while recording.
- Avoid places with strong electromagnetic interference. Devices like microwaves or routers can disrupt the signal, so keep some distance from them.
Battery Check
- Make sure the KardiaMobile device has enough battery. If the device is not powering on, consider changing or replacing the battery.
- Ensure that the battery is correctly installed in the device, and there are no loose contacts.
Device Troubleshooting
- Restart your mobile phone. Sometimes simply restarting your phone can resolve any temporary glitches affecting the app's performance.
- Uninstall and then reinstall the KardiaMobile app. This can help with any app-specific issues that might be preventing ECG detection.
Contact Support
- If the problem persists, contact KardiaMobile's customer support for further assistance. They can provide specific guidance and solutions based on your device and account details.
- Check the KardiaMobile website or user manual for troubleshooting tips specific to your device model.
