Initial Check
- Ensure the charging cable is securely connected to both the power source and the watch.
- Verify that the power source is active. If using a USB port on a computer, ensure the computer is turned on and not in sleep mode.
Inspect the Charging Cable
- Check the charging cable for any visible damage. Frayed wires or bent connectors can prevent proper charging.
- Use a different cable if possible to see if the problem persists. This can help determine if the cable is faulty.
Clean the Charging Contacts
- Inspect the back of the watch and the charging contacts for dirt or debris. This can inhibit the charging connection.
- Gently clean the contacts using a soft cloth dampened with a little rubbing alcohol. Ensure both the watch and charger are dry before attempting to charge again.
Reset the Watch
- If the watch still does not charge, perform a reset. Hold the power button for at least 30 seconds until the watch restarts. Sometimes, this resolves software glitches affecting charging.
- After the reset, try charging the watch again.
Test with Different Power Sources
- Plug the charging cable into a different power outlet or USB port to rule out issues with the original power source.
- Consider trying a wall adapter if not already used, as direct connections often provide more stable power.
Check for Software Updates
- Connect the watch with a paired phone and check the app for any available software updates. Software issues might impact charging capabilities.
- Follow instructions to update the watch, then retry charging.
Contact Customer Support
- If none of the above steps work, contact Michael Kors customer support for professional help.
- They may offer additional troubleshooting tips or arrange for repairs if the watch is under warranty.
