Ensure Your Owlet Smart Sock Device is Charged
- Before troubleshooting, make sure that your Owlet Smart Sock is fully charged. Low battery can sometimes cause connection issues.
- Place the sock in the base station to charge it, and check for the charging indicator light to confirm it is charging.
Check Base Station and Sock Placement
- Ensure that the base station is in close proximity to the Owlet Smart Sock. Distance can impede connection stability.
- Check that there are no large metal objects or walls between the base and the sock, which can also interfere with the signal.
Verify Base Station Connectivity
- Inspect the base station to confirm it is turned on and connected properly to power. The light on the base station should be on.
- Ensure the base station is connected to a stable Wi-Fi or Ethernet connection. A loss in network connectivity can affect the sock's ability to connect to the base.
Reset the Base Station and Owlet Smart Sock
- Unplug the base station from power and wait for about 10 seconds before plugging it back in. This reboot can resolve minor technical glitches.
- Turn off the Owlet Smart Sock, wait for a few seconds, and turn it back on.
Update the Owlet App and Firmware
- Open the Owlet app on your smartphone to check for any pending updates that may enhance connectivity stability with the latest features and bug fixes.
- Ensure the base station and Owlet Smart Sock firmware is up-to-date by following prompts in the app for any necessary updates.
Re-pair the Owlet Smart Sock with the Base Station
- Open the Owlet app and navigate to the device settings.
- Select the option to pair the Owlet Smart Sock again, ensuring you closely follow all on-screen instructions.
Reach Out for Technical Support
- If the connection issues persist after attempting these fixes, consider contacting Owlet's customer support for further assistance.
- Provide them with a detailed account of the issues and the troubleshooting steps you've already tried for more tailored troubleshooting guidance.
