Check the Battery
- Ensure that the PetPace collar is charged. Sometimes the collar may not read vitals if the battery is low.
- If the battery is dead, connect the collar to the charger and let it charge fully.
Proper Fit and Positioning
- Make sure the collar is properly fitted on your pet. It should be snug but not too tight. If the collar is loose, it may not read vitals accurately.
- Position the collar correctly. Ensure that the sensors are touching the skin for accurate readings.
Sensor Cleaning
- Regularly clean the sensors on the collar to remove any dirt or fur, which might interfere with readings.
- Use a soft cloth or cotton swab with mild soap and water to gently clean the sensors, then dry them thoroughly.
Connection Check
- Ensure the collar is within range of a stable internet connection to transmit data correctly.
- Check the Bluetooth settings on your device to verify that the collar is properly linked.
Software Updates
- Check for any available updates for the PetPace app. Sometimes, not reading vitals can be due to outdated software.
- Update the app to the latest version from your app store.
Reboot the Collar
- Turn the collar off and then back on again. This simple step often resolves temporary glitches.
- After restarting, allow a few minutes for the collar to recalibrate and begin reading vitals.
Contact Support
- If the collar still doesn't read vitals, contact PetPace customer support for further assistance.
- Provide them with details about your issue and any troubleshooting steps you've taken, and they can offer more tailored help.
