Ensure Bluetooth is Enabled
- Make sure that Bluetooth is turned on both on your smartphone and the Philips Sonicare device.
- In your phone settings, locate and check if Bluetooth is already active. If it’s off, toggle it on.
Check Device Compatibility
- Verify that your phone is compatible with the Philips Sonicare app and toothbrush model you are using.
- Visit the official Philips Sonicare website or app store to confirm the app is supported on your device.
Update the App and Device Firmware
- Ensure the Philips Sonicare app is up to date with the latest version. Go to your app store and check for updates.
- Check for any firmware updates for your toothbrush via the app to ensure compatibility and optimal function.
Forget and Reconnect the Device
- Go to Bluetooth settings on your phone and find the Philips Sonicare device in the list of paired devices.
- Tap on the device name and choose the option to forget or unpair the device. Then, restart the pairing process from the beginning.
Restart Devices
- Try restarting both your smartphone and Philips Sonicare toothbrush. This can resolve many connectivity issues.
- Turn off your phone for a few seconds, then turn it back on. Do the same for the toothbrush by following its specific reset instructions.
Reinstall the Philips Sonicare App
- If issues persist, uninstall the Philips Sonicare app from your smartphone and then reinstall it from your app store. This can resolve app-related glitches.
Check Battery Levels
- Ensure both your phone and the toothbrush have sufficient battery charge. Low battery on either device can affect Bluetooth performance.
Contact Philips Support
- If you have tried all the steps and the devices still do not pair, contact Philips customer support for further assistance and specific troubleshooting advice.
