Identify the Bluetooth Issue
- Check if the hearing aids are within the Bluetooth range of your smartphone or other device. If they're too far apart, the connection can be unstable.
- Ensure that your hearing aids have sufficient battery charge. Low batteries can cause connectivity issues.
- Make sure Bluetooth is enabled on your device and that your hearing aids are paired correctly.
Update Software and Firmware
- Install the latest updates for the Phonak app on your smartphone to ensure compatibility and improved functionality.
- Download and install the latest firmware updates for your hearing aids from Phonak's official website or through the app if available.
Unpair and Re-pair Your Devices
- Go to your smartphone's Bluetooth settings and forget or remove the Phonak hearing aids from the list of paired devices.
- Turn off your hearing aids, wait a few seconds, and turn them on again.
- Re-pair your hearing aids by following the instructions in the Phonak app or your smartphone's Bluetooth settings.
Reset the Hearing Aids
- Open the battery doors of your hearing aids and wait for about 5 seconds before closing them to reset the devices.
- If your hearing aids have an accompanying reset button or process, follow the user manual instructions to perform a full reset.
Interference Troubleshooting
- Ensure there are no other Bluetooth devices interfering with the connection. Turn off other devices if necessary.
- Move away from potential sources of interference like Wi-Fi routers, microwaves, and cordless phones.
Consult Professional Support
- If Bluetooth issues persist, it may be time to reach out to an audiologist or technician who specializes in hearing aids for personalized assistance.
- Consider contacting Phonak customer support for specific guidance and potential warranty services.
