Check the Volume Settings
- Ensure that the volume on your Ray-Ban Stories is turned up. Sometimes, the volume may be accidentally lowered or muted.
- Check the volume settings on the device connected to your glasses, such as your phone, and make sure it's not muted or very low.
Confirm Bluetooth Connection
- Ensure the Ray-Ban Stories glasses are properly paired with your device. Go to the Bluetooth settings on your device and verify the connection is active.
- If not connected, try turning Bluetooth off and on again on your device, then reconnecting the glasses.
- If still not connected, remove the glasses from the paired device list and pair them again afresh.
Restart the Device
- Restart your smartphone or other connected device. This simple step often resolves connectivity and audio issues.
- Restart the Ray-Ban Stories glasses. Shut them down, wait a moment, and turn them back on.
Check and Update the Software
- Update the Facebook View app, which is necessary for using Ray-Ban Stories. Go to the app store on your device, search for the Facebook View app, and update it if an update is available.
- Ensure your Ray-Ban Stories firmware is up to date. You can do this through the Facebook View app, which might prompt firmware updates when needed.
Clean the Speakers
- Dust or debris may block the audio output. Use a soft cloth to gently clean around the speakers located on the temple of the glasses.
Test with a Different Device
- Try connecting your Ray-Ban Stories to a different smartphone or tablet. This will help to determine if the issue is with the glasses or the original device.
Reset Ray-Ban Stories
- If none of the above solutions work, perform a factory reset on the Ray-Ban Stories. Find the reset button located inside the glasses near the charging pin and hold it for at least 5 seconds.
- After resetting, pair the glasses again with your device following the initial setup instructions in the Facebook View app.
Contact Customer Support
- If you're still experiencing issues after trying all the above steps, reach out to Ray-Ban's customer support for assistance. They may provide further troubleshooting steps or repair options.
