Ensure TrackR Bravo is Powered On
- Check if the battery is installed correctly and not depleted. Replace the battery with a new one if necessary.
- Make sure the device is powered on, as a depleted battery or a malfunction could cause connectivity problems.
Check Bluetooth Connection on Your Phone
- Verify that Bluetooth is enabled on your smartphone. Go to your phone's settings and ensure Bluetooth is turned on.
- Ensure that your phone is not connected to too many other Bluetooth devices, which could interfere with the connection to your TrackR Bravo.
Verify App Permissions
- Open the settings on your mobile device and navigate to app permissions for the TrackR app. Make sure location and Bluetooth permissions are granted.
- Check if the app is allowed to run in the background, which is necessary for continuous location tracking.
Update TrackR App
- Ensure you are using the latest version of the TrackR app, as updates often include bug fixes and improvements.
- Visit your device's app store, search for the TrackR app, and check for any available updates. Install updates if needed.
Check Device Proximity
- Make sure that your TrackR Bravo is within the Bluetooth range of your smartphone. If it is too far away, the location will not update.
- Try moving closer to the device to see if the location starts updating.
Restart Your Devices
- Turn off your TrackR Bravo, wait for a few seconds, and then power it back on. This can sometimes resolve connectivity issues.
- Restart your smartphone to refresh all settings and connections.
Re-connect TrackR Device
- Open the TrackR app on your smartphone, remove the device from the app, and re-add it following the instructions provided.
- This can help establish a new, stable connection between your smartphone and the TrackR Bravo.
Check for Interference
- Ensure there are no physical obstructions or electronic devices between your TrackR Bravo and your phone, which could cause interference.
- Try relocating to a different area where electronic interference might be less likely.
