Check Device Settings
- Ensure that the GPS function is enabled on your smartphone. Both Android and iOS devices need Location Services to be turned on for accurate GPS tracking.
- Allow the Tractive GPS app to access location services. Without this permission, the app can't provide live location updates.
Verify Internet Connection
- Make sure your smartphone is connected to the internet. A stable connection is crucial for sending live location data from the GPS tracker to your app.
- If you’re using mobile data, ensure that there are no data restrictions or limits set on the Tractive GPS app.
Update the App
- Check if there is an updated version of the Tractive GPS app in your device's app store. Updates often fix bugs and improve performance, including GPS tracking issues.
- If an update is available, download and install it, then try using the live location feature again.
Check Tracker Battery and Status
- Ensure that the Tractive GPS tracker is fully charged. A low battery can affect its ability to send location updates. Charge the tracker if necessary.
- Restart the tracker by turning it off and then back on again. This can resolve minor issues that prevent the device from working properly.
Reset Network Settings
- Sometimes resetting your device’s network settings can solve connectivity issues that hinder live location updates. This can be done through your device’s network settings menu.
- Remember that resetting network settings will erase saved Wi-Fi passwords, so you may need to reconnect to Wi-Fi networks afterward.
Check Location Accuracy Settings
- Ensure that the location accuracy on your device is set to high. This is often found in the settings under Location or GPS settings.
- A low location accuracy setting can prevent accurate real-time tracking, leading to issues with live location updates.
Contact Tractive Support
- If none of the above steps solve the issue, consider reaching out to Tractive customer support for further assistance. They may have additional solutions or be aware of any ongoing service issues.
- Provide them with detailed information about the problem, including any troubleshooting steps you’ve already taken.
