Check the Battery
- Ensure the Wagz collar is fully charged. Low battery levels can affect performance.
- If the device is not holding a charge, consider replacing the battery.
Ensure Proper GPS Signal
- Make sure the collar has a clear view of the sky to acquire a strong GPS signal.
- Test the collar in an open area away from tall buildings or dense trees that may obstruct GPS reception.
Verify Boundary Settings
- Use the Wagz app to check that boundaries are correctly set up. Correct any discrepancies in the map or boundary settings.
- Ensure that the app is up-to-date, as updates may contain important bug fixes for boundary issues.
Check Bluetooth and Wi-Fi Connectivity
- Ensure that Bluetooth is turned on and properly connected between your phone and the Wagz collar.
- Confirm that the collar is within range of your Wi-Fi network, as it may rely on this for updating boundary data.
Restart the Collar
- Turn the collar off and back on to reset the device. This simple step can often resolve temporary glitches.
Update Firmware and App
- Check if there is a firmware update available for the Wagz collar and install it if necessary.
- Ensure your Wagz app is updated to the latest version to maintain compatibility and functionality.
Factory Reset the Collar
- If all else fails, consider performing a factory reset. This will restore the collar to original settings but will also erase custom settings. Follow the instructions in the user manual to perform this reset.
Contact Customer Support
- If the collar still does not function correctly, contact Wagz customer support for assistance. There may be an underlying issue that needs professional help.
