Check the Charging Cable
- Ensure that the USB charging cable is not damaged. Look for frayed wires or bent connectors.
- Try using a different charging cable if possible, to determine if the cable is the issue.
- Verify that the USB port is functioning correctly by plugging in another device, like a phone or another electronic gadget, to see if it charges.
Examine the Battery Pack
- Make sure the battery pack is clean. Use a dry cloth to wipe away any dust or debris from the contacts.
- Attach the battery pack firmly and ensure it clicks into place on the Whoop Strap.
- If available, try using a different battery pack to see if the original is faulty.
Software Reset
- Perform a reset of the Whoop Strap by removing it from your wrist and placing it in sleep mode. This can sometimes resolve minor software glitches that may affect charging.
- Ensure your Whoop Strap’s firmware is up to date via the Whoop app, as updates can sometimes fix charging-related bugs.
Inspect the Charger Port
- Look inside the charger port on the Whoop Strap for any debris or dirt. Carefully clean it with compressed air or a clean, dry brush to ensure a proper connection.
- Check if the charger port appears damaged. If so, contact Whoop support as it might need professional repair.
Temperature Conditions
- Avoid charging your Whoop Strap in extreme temperatures, as this can prevent proper charging. Make sure you are in a room with a moderate temperature.
Contact Customer Support
- If none of the above solutions work, it’s best to contact Whoop customer support for further assistance. They may offer a replacement if the device is under warranty.
