Ensure Proper Device Positioning
- Make sure the ScanWatch is snug on your wrist and positioned correctly, about a finger's width away from your wrist bone.
- Too loose or too tight can affect sensor accuracy, leading to incorrect heart rate readings.
Clean the Sensors
- Over time, dirt or sweat may accumulate on the back of the watch.
- Gently clean the sensors with a soft, damp cloth to ensure they function properly.
Update the Firmware
- Keep your ScanWatch updated with the latest firmware to benefit from performance improvements and bug fixes.
- Use the Withings app to check for updates and install them as needed.
Avoid Interference
- Make sure there are no other electronic devices near your watch that could interfere with its sensors.
- Also, try to reduce arm movement when the watch is taking readings for more accurate results.
Rest and Breathing
- Try to take readings when you are at rest and breathing normally to avoid fluctuations.
- Measure your heart rate after sitting or lying down calmly for a few minutes.
Contact Customer Support
- If you continue to experience inaccuracies, reach out to Withings customer support for further assistance.
- They may guide you with more specific troubleshooting steps or offer a replacement if the device is faulty.
