Resetting Your Oura Ring
- Resetting an Oura Ring involves performing a soft reset, as there is no hard reset option available. A soft reset can help if you're experiencing connectivity issues or other problems with your ring.
- Ensure that your Oura Ring is charged. Place the ring on its charging dock and make sure it is correctly seated. Connect the charger to a power source.
- Open the Oura App on your smartphone and go to the ring settings. Navigate to the "Devices" section to find your ring.
- In the device settings, look for an option to "Unpair" or "Forget" the Oura Ring. This will remove the ring from the app and allow you to connect it again as a new device.
- Once unpaired, place the ring back on the charger. This action will initiate the reset process and get the ring ready to be paired once more.
- After resetting, pair your Oura Ring again through the Oura App. Follow the pairing instructions on the app to reconnect it to your phone.
Troubleshooting Other Common Problems
- **Battery Issues**: If your ring is not holding a charge, ensure it's placed correctly on the charger. Check the connection and leave it to charge for at least 20 minutes.
- **Connectivity Problems**: Make sure your smartphone's Bluetooth is turned on. Restart your phone and open the Oura App to try pairing again.
- **App Performance**: Ensure that the Oura App is updated to the latest version. Check your app store for any available updates, which might resolve performance issues.
- **Firmware Updates**: Sometimes, issues are resolved through firmware updates. Ensure your ring's firmware is current by navigating to the device settings within the app and checking for updates.
Contacting Support
- If none of these solutions work, contact Oura Customer Support for further assistance. Provide them with detailed information about your issue and the troubleshooting steps you've tried.
