Sync the Withings Move with Your Smartphone
- To set the time on your Withings Move, first ensure that the device is connected to your smartphone.
- Download the Health Mate app from the App Store (iOS) or Google Play Store (Android) if you haven't already.
- Open the Health Mate app and make sure your Withings Move is properly linked by following the on-screen instructions.
Ensure Bluetooth and Internet Connection are Active
- Turn on Bluetooth on your smartphone to allow the app to communicate with your Withings Move.
- Ensure you have a stable internet connection to keep the app updated with the correct time and settings from the internet.
Automatic Time Update
- The Health Mate app typically syncs the time automatically as soon as the Withings Move pairs with your phone.
- Ensure that your phone's system time is correct as the watch relies on your phone to set the time.
Manual Time Correction
- If the time is incorrect, you can manually trigger a sync by opening the Health Mate app.
- Check that your watch is showing the right time while within the app, and if not, try restarting the watch and the app.
Recalibrate the Hands if Necessary
- If the watch hands are not pointing correctly, recalibrate by going to the device settings in the Health Mate app.
- Follow the directions provided to adjust the minute, hour, and activity hands to match your phone's time.
Restart and Reset as a Last Resort
- If all else fails, restart your Withings Move by holding down the button until it vibrates.
- If the issue persists, consider performing a factory reset via the Health Mate app, but note this will erase settings on the device.
Seek Additional Help
- If the problem remains unsolved, consider exploring Withings' online support center or reaching out to their customer service.
- Submitting a request via the app can also provide more personalized assistance based on your device's data.
