Common Reasons Why Starkey Livio App Is Not Detecting Hearing Aids
- Bluetooth is Disabled: Ensure that Bluetooth is turned on your phone. The app relies on Bluetooth to connect to your hearing aids.
- Hearing Aids Not Powered On: Double-check that your hearing aids are fully charged and powered on. Sometimes, hearing aids may need a restart.
- Out-of-Range Devices: The connection can fail if the hearing aids are too far from your phone. Make sure they are within a reasonable range for Bluetooth connectivity.
- App Version Outdated: Using an outdated version of the Starkey Livio app can cause connectivity issues. Check the app store for updates and ensure you have the latest version installed.
- Device Compatibility Issues: Some devices might not be fully compatible with the hearing aids. Check the Starkey website or user manual for a list of compatible devices.
Steps to Fix the Issue
- Turn On Bluetooth: Go to the settings on your phone and switch on Bluetooth. Ensure it stays active while trying to connect with your hearing aids.
- Restart Hearing Aids: Turn off your hearing aids, wait for a few seconds, and then turn them back on. This can sometimes resolve connectivity issues.
- Reduce Bluetooth Interference: Move the phone and hearing aids closer together. Keep them away from other electronic devices that might cause Bluetooth interference.
- Update the App: Visit the app store on your phone and update the Starkey Livio app if a new version is available. Updates usually fix bugs and improve functionality.
- Check Device Compatibility: Confirm if your phone is compatible with the app and aids. Refer to the compatibility list on the Starkey website or user manual.
- Restart Your Phone: Sometimes, restarting your phone can clear any minor software glitches that may prevent the app from connecting to your hearing aids.
Contact Support
- If the problem persists, consider reaching out to Starkey customer support for further assistance. They can offer tailored solutions and guide you through additional troubleshooting steps.
