Possible Reasons for ScanWatch Not Tracking Sleep
- Wear Position: The watch might not correctly detect your sleep if it's not worn securely. Ensuring that the watch fits snugly on your wrist can help improve data collection.
- Outdated Software: Sleep tracking issues can result from outdated firmware. Regularly check for updates in the Withings Health Mate app to ensure your watch has the latest software version.
- Battery Life: If your ScanWatch runs out of battery overnight, it will not track your sleep. Make sure your watch is sufficiently charged before you go to bed.
- App Settings: Misconfigured settings in the Health Mate app can also prevent sleep tracking. Verify that sleep tracking is enabled in the app settings.
- Hardware Issues: In some cases, hardware issues might prevent proper sleep tracking. Contact Withings support if you suspect a hardware fault.
Steps to Fix the Problem
- Adjust the Fit: Ensure the watch is snug against your wrist without causing discomfort. Adjust the strap setting for a better fit, which helps the sensors accurately detect sleep patterns.
- Update Firmware: Open the Withings Health Mate app, navigate to Devices, select your ScanWatch, and check for firmware updates. Always install the latest updates to improve functionality.
- Charge Properly: Charge your ScanWatch every day or at least every few days. A fully charged battery overnight ensures uninterrupted sleep tracking.
- Check App Settings: In the Withings Health Mate app, go to Profile > Settings and make sure sleep tracking is toggled on. Ensure all permissions are granted for full functionality.
- Perform a Reset: If issues persist, try resetting your ScanWatch to factory settings using the app. Re-pair the watch to your device and verify all settings are correct.
- Contact Support: If the issue continues, contact Withings support for further assistance. They can provide guidance specific to your device's problem.
