Reasons Why CityRow Go Rower Won’t Pair with the App
- Bluetooth Issues: The most common reason for pairing problems is a Bluetooth connection issue. Make sure your Bluetooth is turned on, both on your rower and your device.
- App Not Updated: Ensure that the CityRow app is updated to the latest version. Outdated apps may have bugs or compatibility issues.
- Device Compatibility: Check if your device is compatible with the CityRow Go app. Some devices may not support the Bluetooth version needed for pairing.
- Multi-pairing Limit: The rower may be attempting to connect with too many devices at once. Ensure no other devices are connected to the rower.
- Signal Interference: Other electronics or devices might interfere with the Bluetooth signal. Try moving to a location with fewer electronic devices nearby.
- Battery Issues: Low battery on the rower or device may affect pairing capabilities. Confirm that both have adequate charge.
Steps to Fix the Pairing Issue
- Restart Both Devices: Turn off your rower and device, then turn them back on. This can reset the Bluetooth connection and solve many pairing issues.
- Ensure Bluetooth is Enabled: Double-check that Bluetooth is switched on both the rower and your app device.
- Update the App: Go to your device’s app store and see if there’s a new update for the CityRow app. Install it if available.
- Forget and Reconnect: In your device’s Bluetooth settings, forget the rower connection. Then try reconnecting it from scratch.
- Move Closer: Make sure you are within the recommended distance for a Bluetooth connection, usually around 33 feet or 10 meters.
- Re-check Compatibility: Verify if the CityRow Go app is compatible with your device. Check the app's requirements in the app store description.
- Check Battery Status: Ensure both your rower and the device have enough power. Fully charge both devices to rule out low battery issues.
- Clear Cache and Data: For persistent issues, clear the app’s cache and data from your device settings, then try pairing again.
Seek Further Help
- If none of the above steps work, contact CityRow customer support for assistance. They can provide more detailed troubleshooting steps or check for any hardware issues with your rower.
