Check the Battery
- Ensure the battery is fully charged. Sometimes a low battery won’t provide enough power to engage the pedal assist.
- Verify the battery is properly connected. A loose connection can prevent power from reaching the motor.
Inspect the Sensors
- The pedal assist system relies on sensors. Check if any sensors are blocked or damaged. A dirty or misaligned sensor might not detect pedaling correctly.
- Clean any dirt or debris from the sensor area. Use a soft cloth to wipe away dirt carefully.
Examine the Motor
- Look for any obvious signs of damage or wear on the motor. Strange noises or physical damage might indicate an issue.
- If there’s a loose connection, try to secure it. Make sure all wires are intact and securely plugged in.
Check the Control Unit
- Examine if there are any error messages or indicator lights on the bike's control unit. These can provide clues about the issue.
- Follow any steps in the manual related to error codes to diagnose further.
Software Malfunction
- Ensure the bike's firmware or software is up-to-date. Sometimes, outdated software can cause operational issues.
- Check if disconnecting and reconnecting the bike’s connections help recalibrate the system.
Seek Professional Help
- If the pedal assist still doesn’t engage, contact Cowboy's customer support. They might provide specific instructions or require a diagnostic tool to pinpoint the issue.
- Alternatively, take the bike to a professional technician, who can perform a more thorough examination and repair.
