Why won’t Garmin VIRB connect to VIRB app?

Possible Reasons for Connection Issues

• **Bluetooth Problems**: Bluetooth may not be enabled on your mobile device, or there might be issues with its functionality.

 

• **App Permissions**: The VIRB app might not have the necessary permissions to access Bluetooth or location services on your device.

 

• **Outdated Software**: Either the VIRB device or the app may have outdated software, causing incompatibility issues.

 

• **Device Compatibility**: Your smartphone or tablet might not be compatible with the VIRB app or camera.

 

• **Interference**: Bluetooth can be affected by interference from other electronic devices or networks.

How to Fix Connection Problems

• **Ensure Bluetooth is On**: Check that Bluetooth is enabled on your mobile device. If not, turn it on. Consider toggling it off and on to reset the connection.

 

• **Verify App Permissions**: Go into your device's settings and ensure the VIRB app has permission to use Bluetooth and location services.

 

• **Update Software**:
  • Check for any available updates for the VIRB app in your app store.

   

    <li>Connect your VIRB device to your computer via USB and use Garmin Express to check for firmware updates.</li> 
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  • **Restart Devices**: Sometimes, simply restarting both the VIRB device and your smartphone or tablet can resolve connection issues.

   

  • **Re-pair Devices**: If the connection issue persists, unpair, then re-pair your VIRB device and mobile device in the Bluetooth settings.

   

  • **Check for Interference**: Move away from other electronic devices or networks to ensure they're not interfering with your Bluetooth connection.

   

  • **Ensure Compatibility**: Verify your device's compatibility with the VIRB app. Check Garmin's official website for a list of compatible devices.