Possible Reasons for Charging Issues
- The charging base or power outlet may be faulty. Ensure that the power outlet you’re using is functional. Try connecting another device to see if it works.
- The toothbrush or charging unit may have accumulated dirt or debris. Carefully examine both the toothbrush and the charger for any obstruction.
- The charger cord or connections might be damaged. Look for any visible signs of wear or damage on the charging components.
- The toothbrush battery could be malfunctioning due to prolonged use or inherent issues. If the toothbrush has been used for a considerably long time, the battery might be degrading.
Steps to Fix Charging Issues
- Check the Power Source: Verify that the power outlet is functional by plugging in a device you know works. This eliminates the possibility of a faulty outlet.
- Inspect and Clean Components: Examine the toothbrush and charger for dirt or debris. Use a dry cloth or a small brush to carefully clean any dirty spots on both the handle and charging unit.
- Test the Charging Cable: Use another cable to see if the issue is with the original one. If the toothbrush charges with a different cable, the original may need replacing.
- Reset the Device: Sometimes resetting the toothbrush can help. Refer to the user’s manual for instructions on how to reset your specific model.
- Contact Customer Support: If the toothbrush still won’t charge after trying these solutions, contact Oral-B customer support for further assistance. They may offer specific solutions or recommend service or replacement if under warranty.
Maintenance Tips
- Regularly check for dirt or corrosion on the charging contacts and keep them clean for efficient charging.
- Avoid exposing the toothbrush and charger to water, as it may damage the electrical components.
- Store the toothbrush in a dry place when not in use, especially the charging area, to prevent moisture buildup.
